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Charliemouse

March 2008

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Apr. 23rd, 2005

charliemouse: (Default)
After hearing/reading about several people's gadgets and gizmos going wrong, and having it happen to me many times, I thought I'd share some wisdom about the topic...

There is so much mis-information about whether you can return things to the shop, how long before you can't return them, etc. etc. Basically, if the goods are faulty and you discover this within 'reasonable' time, you can return them and expect the item to be replaced immediately or have a refund - your choice!

However, in the typical British Law way, no one defines 'reasonable', but for complex little electronic gizmos that so often don't work, you would get at least a few days, probably a couple of weeks.

After that, it's all down to the warranty. There are no fixed rules or minimums. Also, if you bought the wrong thing and just didn't know, that's tough. Many shops will feel sorry for you, and accept the goods back anyway, but many won't - PC World is a good example of the "won't" category, and will not even accept RAM modules for PC's if you bought the wrong one - easy to do.

I suggest people read The Office of Fair Trading's rules about shopping and your rights. Takes about 5 minutes to read, and is very simple to understand.
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